About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

The role of the Guest Services Supervisor

Performs all tasks within the Guest Services Department.  Motivates, coordinates, disciplines, supervises the activities of bell, door, and valet staff.  Coordinates scheduling and training of staff. Aids in the control of expenses, helps create systems and process to ensure accurate account procedures at the front drive.

What you will do

Handles all guest interaction with the highest level of hospitality and professionalism;

Accommodating special requests whenever possible, resolve guest complaints. 

Works harmoniously with all departments to assure smoothing handling of guest’s arrival and departure experience.

What you bring

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications include:

Solid communication, organization and leadership skillsStrong ability to multi-taskStrong interpersonal and team player skills Strong problem solving skills

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals 

  

Lifestyle benefits 

Complimentary and discounted stays at Four Seasons hotels & resorts around the world, paid time off, family planning assistance including up to 8 weeks of paid New Parent Leave, life insurance, pet insurance, and preferred rates for fitness club memberships. 

  

Inclusion & growth opportunities 

A robust offering of learning & development programs, educational assistance, transfer and/or promotion opportunities within Four Seasons Hotels & Resorts as well as employee pulse surveys that enable you to provide valuable feedback to help shape a work environment you deserve. 

  

Health & welfare benefits 

A variety of medical, dental and vision care plans to suit your needs and those of your family. 

  

Financial wellbeing 

401(k) Retirement Plan with matched contributions, daily complementary meals and snacks, daily discounted parking, cell phone provider discounts with various carriers, and complimentary dry cleaning of uniforms. 

Schedule

This position is Full Time. The schedule requires open availability. This will include morning, day-time, and evening shifts.   

 

Miscellaneous

US work authorization is required.

 

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

 

Learn more about Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf