Assists Manager daily operations of Guest Services desks to ensure quality service. Coordinates Guest Services scheduling for appropriate staffing levels at all desk locations, must be available to fill in on sudden notice in order to cover for staff shortages. Responsible for overseeing day to day activities/operations of the guest services desks and lobby areas. Assists with employee interviews and new hire orientation/training. Conducts facility tours for community members/OB patients. Teams with manager on customer service practice and process improvement. Practices the SERVE-U philosophy.
Education: High school diploma or GED required; Associate’s Degree in business or related field preferred.
Experience: Minimum 3 years of related experience required; demonstrated customer service skills and knowledge desired.
Other Minimum Qualifications: Strong verbal, written, and presentation skills. Effective interpersonal, communication and teamwork skills required. Must be able to handle numerous projects and deadlines simultaneously. Computer skills sufficient to meet key objectives of the position.
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number: 146860
Employment Status: Full time
Location: Carilion Childrens Tanglewood Center
Shift: Day
Shift Details: 7:30am-4:00pm
Recruiter: KATHRYN J LUSHER
Recruiter Phone: 540-400-2831
Recruiter Email: KJLusher@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.