Position Title: Guest Services Intern 

Department: Guest Services 

FLSA Status: Exempt / Part-Time Hourly 

Union Code:  Non-Union 

Minimum Pay Rate: $20.00/hour 

Maximum Pay Rate: $20.00/hour 

Join Our Team at Barclays Center! 

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU!  

At the ASM Global managed Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.  

We are seeking a motivated and enthusiastic intern to join our Barclays Center Arena team in Brooklyn, NY! The intern will have the opportunity to gain valuable hands-on experience while contributing to various projects. This position is designed to provide exposure to different aspects of our organization and offers a dynamic learning environment. 

Our Company Values 

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.  

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

Customer Interaction: 

Greet and assist guests in a friendly, professional manner. 

Respond promptly to guest inquiries, concerns, and feedback. 

Provide accurate information about services, facilities, events, or offerings. 

Administrative Support: 

Handle reservations, bookings, or ticketing as needed. 

Maintain organized records of guest interactions and reports. 

Assist with check-in/check-out processes or registration tasks. 

Event Assistance: 

Support the planning and execution of guest-related events or activities. 

Coordinate with internal teams to ensure smooth event operations. 

Facility Management: 

Monitor the cleanliness and organization of public spaces or facilities. 

Report any maintenance or safety concerns promptly. 

Team Collaboration: 

Work closely with team members and supervisors to enhance guest experiences. 

Participate in team meetings, training sessions, or evaluations. 

CANDIDATE PROFILE: Who You Are 

The Guest Services Intern supports the Guest Services team in delivering exceptional experiences for customers, clients, or visitors. This role provides hands-on experience in hospitality, customer service, and operations, fostering skills in communication, organization, and problem-solving. 

KEY COMPETENCIES: Skills You Possess 

Currently pursuing a degree in Hospitality, Tourism, Business, or a related field. 

Strong interpersonal and communication skills. 

Ability to handle high-pressure situations with professionalism and poise. 

Proficiency in Microsoft Office Suite; knowledge of reservation systems is a plus. 

Flexibility to work evenings, weekends, or holidays as needed. 

WHAT YOU’LL GAIN: 

Hands-on experience in guest services and hospitality. 

Opportunity to build communication, problem-solving, and organizational skills. 

Networking opportunities with professionals in the field. 

Potential for future employment opportunities based on performance. 

EQUAL EMPLOYMENT OPPORTUNITY 

ASM Global is an equal opportunities employer and welcome applicants irrespective of their marital status, sex, religion, belief, sexual orientation, race, ethnic origin, or disability. 

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.