Job Summary:

Company Overview:
Live Nation Entertainment is the world's leading live entertainment and eCommerce Company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms.

Who Are You?
Our Crew Members have a leading role in the service experience our guests have. The extent to which we recognize our band members for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for band members and guests is our first priority . We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Position Overview:

Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that's why we do what we do and we want you to join us –be part of the Guest Services team at Budweiser Stage where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

Exceptional front-line customer service, willing to go above and beyond for both fans and fellow band members, possess a positive ''can-do'' attitude …rain or shine -the show must go on!

THE JOB
Budweiser Stage is seeking Guest Service s crew member s . The Guest Services representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This is a seasonal, part-time position.

WHAT THIS ROLE WILL DO
• Deliver exemplary customer service to maintain customer loyalty. Answer in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Proactively approach guests and adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers in person to provide information about products or services, take, or enter order s , or obtain details of complaints.
• Keep records of customer interactions or transaction , recording details of inquiries, complaints, or comments, as well as action taken.
• Track inventory levels during show and report back to Guest Services Supervisor
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue

• Other tasks as assigned by the Guest Services Supervisor or a Venue Manager

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Ability to amplify voice when speaking with a large crowd of people
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense
of teamwork and ability to execute programs
• Excellent verbal and written communication skills

All crew members must be 18 years of age, and available for a variety of shifts, including; evenings, weekends and overnight.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.  

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.  

Physical Requirements/Work Environment   

Sitting for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.  

Employment Equity   

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.  

Hiring Practices   

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.  

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.