JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:  

This is a primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

The Lobby reception team are the first introduction to HSBC for HSBC Personnel, Customers and Guests. This must be delivered in a professional, discreet, and welcoming manner.  Our aim is for our interactions to result in the highest possible level of Customer focus, professionalism, responsiveness, hospitality excellence and satisfaction.  

What your day-to-day will look like:

To host the main reception area, energise the space and create lasting impressions including appropriate Wayfinding / Orientation signage to facilitate seamless navigation.To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey including assisting with questions, verifying building access and providing temporary access.To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approachBeing aware of internal and external VIPs to constantly recognise and deliver service excellenceLiaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arisesCoordinate the room booking processes to manage meeting rooms.Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriatelyProactively deal with and be accountable for enquiries and requests in person, via the telephone or email, in a timely and professional manner as well as providing follow-up as necessaryEmpowered to resolved problems and enhance visitor and client experienceMaintain a strong awareness of business activity communicating relevant updates with team membersCommunicate to the Guest Experience Manager any feedback including new / ongoing / potential issues and complaints so that they are addressed accordinglyLiaising with other departments, namely security, workspace experience and operations, and hospitality services to provide a consistent and seamless experienceEnsure Security and Health & Safety procedures are adhered to at all times.Follow the agreed process for Employee New Hires/ExitsMaintain Standard Operating Procedures to support effective and consistent Lobby / Lobby processes and procedures

What we expect from all our colleagues on account:

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.

Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.

You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.

You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

Desired or preferred experience and technical skills:

At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airlineSelf-motivated individual committed to service excellencePossesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methodsAbility to demonstrate empathy, excellent customer service and practical skills

Required Skills and Experience:

Skilled in guest/client experience and confident in striving for excellenceOperational knowledge of all reception services and standard operating proceduresMust have excellent organisational skills and good attention to detailMust be computer literate including MS officeAbility to use own initiative and takes ownershipProfessional and high standard telephone etiquetteShould have an excellent and positive “can do attitude” and a great team player and supporterAble to work in a busy and pressurised environment providing a discreet and personalised service.

Location:

On-site –London, GBR

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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