Before you get started…Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members\! **Why you will love working for Hilton\!** + Access to the world’s best Team Member Travel Program with highly discounted rates + Discounts of up to 25\-50% on products and services in participating Hilton outlets + Comprehensive training and support for your new role + Access to Hilton University training, offering more than 3000 learning programs + Extensive range of career development opportunities **About West Hotel** West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney\. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym\. **What will you be doing?** A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks: + Welcoming and fulfilling the check\-in process for Guests and group arrivals + Completing the check\-out process for departing guests using the hotel systems + Manage, effectively and efficiently, Guest requests, inquiries, and complaints + Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events + Maximize sales revenues through up\-selling and marketing programs + Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems **What are we looking for?** + Calm, efficient, and organized with great attention to detail + Excellent personal presentation and communication skills + Ability to multi\-task while maintaining a positive attitude when working with a Guest + Computer literate and able to navigate through Company systems + Demonstrated experience within hospitality, retail, or fast food **_Travel the world and grow your career with Hilton_** Hilton has been awarded the World’s Best Hospitality Workplace by Great Place to Work® Institute\! **This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available\.** **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Agent_ **Location:** _null_ **Requisition ID:** _HOT0BE03_ **EOE/AA/Disabled/Veterans**