Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AvaniI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.  You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.  You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.  You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

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QualificationsShould be holding a degree in hospitality management and/or related field Previous experience in Front Office or Guest Services Good English communication skills, additional languages would be an advantageFriendly, outspoken and with pleasing personality  Personable and with excellent grooming standardsPreferably with basic working knowledge of OPERA