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WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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Hourly Rate of £11.80  per hour

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A WORLD OF REWARDS

\n\nTravel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets) \n£200 Team Member Referral Program \nFree Car Park\nDiscounted bus fares to and from the city centre, £1.50 each way\nHoliday: 28 days including bank holidays (increasing yearly)\nPension scheme\nDiscounted meals on duty \nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\n\n

·         Free uniforms and laundry services available, depending on the role

\n\nGrow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)\nPersonal Development: programmes designed to support your career and achieve your goals\n\n

 

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As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

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What will I be doing?

\n\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nEnsure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required\nEnsure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments\nResponsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.\nDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties\nMaximize room occupancy and use up-selling techniques to promote hotel services and facilities\nUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nComply with hotel security, fire regulations and all health and safety legislation\nFollow company brand standards\n\n

 

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 What are we looking for?

\n\nPrevious experience in a customer-focused industry\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nCalm, efficient, and organised with great attention to detail\nAbility to multi-task while maintaining a positive attitude when working with a Guest\nProfessional manner with an emphasis on hospitality and guest service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency  \n\n

 EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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