Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

We are seeking an experienced and enthusiastic Guest Relations Manager to join our team in Krong Siem Reap, Cambodia. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality in our luxury resort.

Oversee daily operations related to guest satisfaction and service deliveryCollaborate closely with the Assistant Front Office Manager to uphold product and service quality standardsManage and resolve guest inquiries, requests, and complaints promptly and professionallyDevelop and implement strategies to enhance guest experiences and increase customer loyaltyTrain, mentor, and supervise guest relations staff to ensure consistent service excellenceMonitor and analyze guest feedback, implementing improvements as necessaryCoordinate with other departments to ensure seamless guest experiences across all touchpointsManage VIP guest arrivals, stays, and departures, ensuring personalized attention and careConduct regular inspections of public areas and guest rooms to maintain high standards of cleanliness and presentationStay informed about local attractions, events, and services to provide knowledgeable recommendations to guestsEnsure compliance with all safety and security procedures

Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken