JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities listed below are site dependent. It is expected that a GRH will work across the relevant functions interchangeably on a roster basis which will be communicated upon appointment and based on service level agreements for the location. Responsibilities may include (but are not limited to):

Meeting Room and Client Suite Management

Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional, warm and genuineEnsure all meeting rooms are kept clean, tidy are ready for use – ensure highest level of cleaning standards. Pre- checks to be conducted before every meeting including equipment and AV/ VC checksSet up and reset of internal and external meeting rooms, training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests. Rooms should be reset as appropriate in line with daily booking schedulesIssue Resolution- resolve simple AV/ VC, collaboration tools or other meeting and conference room related equipment issuesSupport and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their bookingManage catering requests, AV or VC, room equipment, any special requirements etc… liaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordinglyEnsure meeting room booking system is up to date- details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessaryManage meeting room inventory checksAll meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriateObtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working dayEncourage and nudge appropriate booking behavior and provide utilization reporting including block booking, no shows etc…Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisation

 

Hospitality and Events Management

Manage and follow up on the event set up / run down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are prepped for required activitiesAssist with coordination of events: supervise the set-up / dismantling of event venues, perform risk assessments. Liaise with necessary teams (security, housekeeping etc…) as necessary to ensure a consistent level of serviceProvide food and beverage service for external/ client suite meetings or events. Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests etc…Supervise and be present throughout eventAssist with any ‘ad hoc’ requirements or request related to functions and eventsAssist with communications to promote, confirm attendances, create name badges etc…Assist with any other internal events lead by business as requestedProvide team briefs for wider workplace team on upcoming events, conferences, client suite events to ensure up to ensure all teams are aware of activities

Reception and Visitor Management

Always deliver 5* customer service with a professional and presentable appearanceMeet and greet all staff, customers and visitors professionally and cheerfullyEnsure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIsServe as an information source for staff and customers- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriateBe approachable and interact with guests and members of staff of all levels in a professional and friendly mannerManage all visitor categories in line with security protocolInform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriateIssue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staffProactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessaryTo be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customersSuggest ideas for developing and evolving the reception services and assist in implementing these ideasRegularly monitor customer feedback and produce an appropriate action plan based on the resultsWelcome new joiners and provide in person or virtual orientation tours/ supporting documentation and mediaBrief visitors on arrival on fire evacuation procedures- emergency exits, evacuation routes and assembly points

Pantry and Utility Management

Ensure high end user satisfaction for all pantry and social hub services. All pantry consumables shall be of good quality and appropriate selection is providedEnsure sufficient supply of pantry consumables for day to day operations- replenish/ order stock if necessaryEnsure stationery cabinets and first aid boxes are replenished with consumablesProactively check the pantry and social hub areas are kept clean, hygienic, orderly and dry always. Raise work orders for identified issuesReport/ replace lack of stock in centralised utility room supplies of stationery & printer toner

Other responsibilities include (but not limited to):

Always ensure seamless communication with community hosts/ FM teams to ensure an efficient and consistent level of service is achievedManage telephone enquiry services (internally & externally) also known as switchboard servicesSupport the desk management system in the role of concierge (super user) for a specified zone / sitesWelcome new joiners and provide in person or virtual orientation tours/ supporting documentation and mediaEnsure full statutory and operational compliance is achieved in line with contract KPI’sBe aware of changing needs of customers and adjust the service accordingly in line with global standardsEnsure compliance with H&S processes and procedures, including internal and external auditsEnsure that all agreed service objectives are met in line with client expectationsProvide admin and financial support as and when requiredProvide an excellent standard of client serviceAny other reasonable requests

 

Users Satisfaction Survey

Prompt reporting, client and internalGood standing of look and feel for all sitesSafety & risk complianceCleanliness and availability of meeting rooms, collaboration, and restaurant spacesAchieve Operational Saving Targets, Energy Savings targets for the sites under responsibilityStructured and regular feedback to Cluster Lead on the progress of key issuesImplementation of Best Practices 

Location:

On-site –Johannesburg, ZAF

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.