WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

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A World of Rewards:

\n\nHourly Salary: £13.52 plus upsell \nA global travel program for team members\nUniforms\nMeals whilst on duty\nTo be part of a fabulous team\n\n

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The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

\n\nThe Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub \nThe Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside \nThe Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques \nThe Orchard, for afternoon teas and lighter meals \nThe Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.\nSeven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James. \n\n

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What will I be doing?

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As Guest Relations Administrator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.

\n\nCarry out daily administrative activities of the Guest Relations office while adhering to Hilton Standards, policies and procedures\nProvide secretarial support to the Guest Relations team\nEnsure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally\nIdentify and build internal and external relationships\nIncluding actively monitoring online reviews, responding to guest feedback, and implementing strategies to uphold and enhance the hotel's brand reputation\nWill be using online platforms for enhancing the real-time communication with guests, address their needs promptly and ensure exceptional guest experiences throughout their stay\n\n

What are we looking for?

\n\nExcellent verbal and written communication skills\nExcellent administration and IT skills\nCommitted to delivering a high level of customer service, both internally and externally\nFlexibility to respond to a range of different work situations\nAbility to work under pressure\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious administrative experience in a fast paced environment\n\n

Travel:

\n\nSt James Park Tube Station – District & Circle Line – across the road\nWestminster Tube Station – Jubilee Line (4 Mins Walk)\nVictoria Station (8 Mins Walk)\nWaterloo Station (10 Mins Walk)\n