The opportunity

Delaware North Parks and Resorts is hiring a full-time Guest Operations Manager to join our team at the Kennedy Space Center in Merritt Island, Florida. As a Guest Operations Manager, you will be responsible for leading daily park operations on-site, serving as the company’s representative to guests, clients, and team members. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our Parks and Resorts team invites you to apply today. 

Pay

Minimum – Anticipated Maximum Base Salary: $56,900 – $76,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance 401(k) with up to 4% company match  Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts

What will you do? Oversee daily operations of attractions, tours, and exhibits, ensuring a seamless guest experience  Manage front-line team members, maintaining operational standards, service quality, and appropriate staffing levels  Ensure all operational areas are show-ready, properly staffed, and prepared for guest interactions  Oversee labor management, scheduling, and compliance with staffing agreements and policies  Foster teamwork and collaboration across departments to enhance guest services and special events 

More about you Bachelor’s degree in hospitality management, business, or a related field preferred but not mandatory; equivalent experience may substitute  Minimum of 2 years of management experience in a theme park or attraction environment preferred    Experience with Microsoft Office programs, ticketing systems, exhibits, AV, and ride systems   Experience in guest operations and excellent communication skills 

Physical requirements Ability to lift up to 50 pounds Continous walking and standing

Shift details

Day shift
Evening shift
Evenings as needed
Holidays
Weekends

Who we are

Delaware North is the food and beverage, and retail partner at The Kennedy Space Center Visitor Complex since dating back to 1995. The Kennedy Space Center Visitor Complex is the visitor center at NASA’s Kennedy Space Center in Florida. It features exhibits and displays, historic spacecraft and memorabilia, shows, educational camps and programs, two IMAX theaters, and a range of bus tours.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.