**Description:** You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Experience Manager is responsible to ensure personalized service and excellent guest satisfaction contributing to overall hotel customer service. **Qualifications:** + Ideally with a relevant degree or diploma in Hospitality or Tourism management. + Minimum 2 years' work experience as Guest Relations Manager or Assistant Manager in larger operation / luxury international hotel. + Good problem solving, administrative and interpersonal skills are a must. + Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. **Primary Location:** MY-10-Kuala Lumpur **Organization:** Grand Hyatt Kuala Lumpur **Job Level:** Full-time **Job:** Guest Services **Req ID:** KUA002602 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.