Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

We are currently looking for a Guest Experience Attendant who is passionate about providing exceptional customer service to join our team and work at Oaks Wellington Hotel on a part time basis. 

Theses position will have the opportunity to work in both the busy Front Office and the fast paced Food and Beverage department.

Key Responsibilities Include: 

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rate: $25.00 NZD per hour (excluding KiwiSaver) 

Qualifications

To be successful, you will have:

Minimum 12 months experience working in a Reception or Food and Beverage Attendant capacityHave a friendly, positive attitude Have RSA qualifications or are willing to obtainCoffee making experienceBe impeccably presented with excellent communication skillsBe reliable and act with a sense of urgencyAvailability to work a variety of shifts Monday - Sunday, including mornings, afternoons, evenings and split shifts, as well as public holidays as required. 

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:  

50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAccess to Minor Hotels ANZ paid parental leave benefitsAdditional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  NIB Insurance discounts  Discount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on FurnitureWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.