**Description:** **Join Our Team as a Guest Assistant / Telephone Operator!** Are you passionate about delivering exceptional customer service and creating memorable guest experiences? We are looking for a **Guest Assistant / Telephone Operator** to join our team! In this role, you will be the first point of contact for our guests, handling phone inquiries with professionalism and efficiency while ensuring top-tier service that aligns with our brand standards. If you have strong communication skills, a proactive attitude, and a commitment to excellence, we invite you to become part of our dynamic hospitality team. This is an exciting opportunity for individuals who thrive in a fast-paced environment and take pride in providing outstanding guest experiences. Keep reading to see if you’re the perfect fit! Key resposibilitues of the role: + Handle internal and external phone calls, providing high-quality service aligned with brand standards and addressing requested information efficiently. + Foster respectful and cooperative relationships with the hotel’s external providers, always prioritizing guest satisfaction as the primary objective. + Stay up to date with the hotel’s products, services, and scheduled events, ensuring all relevant information is refreshed daily. + Adhere strictly to confidentiality policies regarding guest information (PMS, Reservation, and Guest Request Systems). + Assist the Front Office Management team with other tasks related to guest satisfaction **Qualifications:** **Qualifications:** + A true desire to satisfy the needs of others in a fast-paced environment. + Refined verbal and written communication skills. + English & Spanish proficiency. **What You Will Love About Us:** + 12 complimentary nights per year at Hyatt hotels worldwide. + Discounts on Hyatt hotel stays not just for you, but also for your family and friends from day one. + 50% discount on food and beverages when dining as a guest at selected Hyatt hotels. + Employee cafeteria. + Free access to a multifaceted Wellness Platform for mental well-being care that inspires human growth. + Continuous learning and development opportunities to provide you with a clear career path, as well as promotion opportunities at Hyatt hotels worldwide. At Hyatt, "We care for people so they can be their best." This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means you will be part of the growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work company. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Join a team that is making the journey more human. Connected. Sustainable. Here, everyone's role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job: it is a career for people who care. **Primary Location:** ES-Barcelona **Organization:** Grand Hyatt Barcelona **Job Level:** Full-time **Job:** Front Office **Req ID:** BAR000227 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.