At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Managed Services is a critical component of the EY growth strategy with plans to grow to $9+ billion over the next few years. To achieve our growth aspirations, we are enhancing our existing operating model for Managed Services pursuits and engagements.
We are looking for a Commercial Director, to join our Americas Managed Services team. As a Commercial Director, you will play an integral role in defining, implementing and producing best-in-class post contracting oversight and financial reporting, controls and other processes on our largest, most complex Managed Services engagements. The Commercial Director will manage a team of professionals who will work with the Engagement team and Client, confirming that both parties are delivering to contractual terms and commitments, minimizing and monitoring risk and developing effective commercial relationships. You will work closely with significant stakeholders and delivery and enablement teams.
Your key responsibilities
Establish a foundational Commercial Management Office to support the organization in handling large and complex deals. Create a dedicated team within this office to achieve its objectives. Develop frameworks for managing financial processes and controls across several large Managed Services projects. Implement practices to proactively address commercial, performance, and contractual risks, aiming to improve margins and contract health for a portfolio of large engagements. Formulate commercial frameworks to establish governance programs, performance management, reporting, dispute management, and resolution. Lead a team responsible for financial forecasting, tracking performance against forecasts, and conducting analyses to identify variance causes. Work closely with global leaders and stakeholders. Collaborate with Technology and other departments to create technology solutions that enhance the office's capabilities. Engage in internal and client governance, negotiations, and account team activities as needed. Develop comprehensive playbooks for managing commercial aspects of engagements or programs. Set KPIs and goals for personal and team performance to maximize EY's profitability and growth opportunities for both EY and its clients. Create frameworks for managing internal processes, including revenue allocation for EY Member firms and reporting for multi-country deals. Participate in governance forums for large-scale programs requiring extensive oversight. Empower account and delivery leaders to concentrate on delivery, quality, client relationships, and team management.
Skills and attributes for success
Experience of driving the Commercial Management Office practice for an organisation Ability to manage a team that brings together the deep expertise and acumen in contract financial management and commercial operations, within the Professional Services domain, preferably on Managed Services contracts. Fluency and experience in building frameworks and providing oversight to commercial constructs, pricing methodologies and relevant commercial contracting terms and conditions Proven track record of successful change management initiatives. Proven track record of process design, implementation and standardization. Proactive collaboration across various client and internal stakeholders. Strong organizational skills, with capability to lead a team that works to plan, structure, and execute recurring processes and deliverables. Proven track record of success working in unstructured environments. Strong written and verbal communication skills for client C-Suite and EY senior stakeholders Strong business partnering skills enabling working across teams. Ability/credibility to influence key EY and client stakeholders on robust commercial strategies & outcomes that is reflected in your personal style, experience and approach A high level of drive, ability to work independently and deal effectively with ambiguity and change
To qualify for the role, you must have
15+ years of working in a complex services environment. 15+ years in a MS commercial management role, within the Professional Services domain. Legal professional with preferred qualifications in Commercial Management Proven examples of the application of commercial and financial skills in the development, negotiation and / or delivery of Managed Services and strategic deals. Experience of managing Contract management office or similar experience gained in a top tier professional services firm. Collaboration skills; working effectively with groups globally and all levels in EY. High level of flexibility, drive and ability to work under pressure. Strong organization skills, with capability to work independently to plan, structure, and execute contract activities. Successful working in unstructured environments and in driving change.
Ideally, you’ll also have
CPA, CFA, Contract Law and / or MBA qualifications preferred
What we look for
A high level of drive, ability to work independently and deal effectively with ambiguity and change, Business and commercial acumen,
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