Description We are offering a permanent employment opportunity for a Groupware Specialist in Tallahassee, Florida. This role involves providing technical expertise in managing and supporting the Microsoft 365 environment within our enterprise system. Responsibilities: • Collaborate with end-users to define business requirements for our next-generation collaborative work tools • Implement, maintain, and support groupware systems based on business requirements • Evaluate and recommend hardware/software solutions based on user needs and business requirements • Provide technical leadership in designing, developing, and promoting selected groupware strategies • Engage actively in engineering and deploying various groupware applications, such as team collaborative computing, internet, wireless access, document sharing, and next-generation messaging clients • Monitor and analyze situations to determine the next steps in assignments • Clearly convey information, both written and verbal, to individuals or groups in various settings • Deliver excellent customer service to clients and customers • Make sound, well-informed, and objective decisions using critical thinking skills and analysis • Adapt to changes, new processes, and new information in response to evolving business needs. Requirements • Possess a strong background in Customer Service to effectively address user queries and concerns. • Excellent Communication skills to clearly convey technical information to non-technical individuals. • Proficiency in Microsoft tools and software to manage and maintain the groupware systems. • Aesthetic Design skills to create user-friendly interfaces. • Comprehensive knowledge of Internet protocols and services. • Experience in the Implementation and Engineering of IT systems. • Familiarity with Monitoring Tools to track system performance. • Ability to drive Process Improvement initiatives to enhance system efficiency. • Skilled in Specification and Programming to develop and modify software applications. • Degree in Computer Sciences or a related field. • Strong Decision-Making skills to make informed choices that benefit the organization. • Experience drafting Business Requirement Documents to guide system development. • Proficiency in Deploying Software Solutions within an organization. • Expertise in Microsoft Exchange and STEP 7 to manage groupware systems. • Experience in System Analysis to identify potential improvements. • Familiarity with Enterprise Systems and their integration with groupware. • Ability to effectively participate in Project Meetings to provide technical advice. • Knowledge of Messaging Systems and their integration with groupware. • Experience with Wireless Access and Associated Hardware. • Knowledge of Groupware systems and their functionalities. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .