Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

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It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

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What we offer:

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Thriving work environment.

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Team members' special rates for Hilton hotels worldwide.

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Thousand opportunities for career growth and development.

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Comprehensive learning & development programs that fits all fields.

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Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

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Competitive compensation and benefits.

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Daily duty meal.

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Life insurance.

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What will I be doing?

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As Groups Executive, you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. The Groups Executive will support the Reservations team in coordination and administration of all group tour bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nAdhere to the events and group yield policy in order to maximize revenue\nWork with Sales and Events Team to maximise corporate and group rates\nManage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department\nUnderstand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market\nEnsure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts\nBuild strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively\nAssist in the recruiting, managing, training and developing of the Team\nParticipate in the organisation of hotel promotional activities\n

What are we looking for?

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A Groups Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious experience as Reservations Agent & Groups Coordinator in the hotel sector \nExcellent selling capabilities and the ability and desire to coach selling techniques to Team Members\nProfessional demeanour in writing emails & responding to guest inquiries\nExcellent English language capabilities \nExcellent organisation and planning skills\nAccountable and resilient\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nKnowledge of the hotel property management systems\nPrevious experience in the same or similar role\nRelevant degree, in a business discipline, from an academic institution\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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