Essential Duties and Responsibilities

 

The following and other duties may be assigned as necessary:

 

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Fosters relationships with key external contacts and attends networking functions to build connections for the purpose of generating new leads for group business. Conducts property tours and attends trade shows as a property ambassador. Executes programs designed to attract group business, including database management, incentive packages, promotions, and telemarketing. Meets with internal and external clients to determine objectives, budget and timeline for events. Assists in creating supporting signage, collateral, venue layouts, contracts, and billing statements for events. Coordinates with other departments including Food and Beverage, Audio Visual, Information Technology, Guest Services, Transportation, Creative Services, Security and Surveillance to coordinate event logistics and ensure all events meet casino standards and adhere to relevant Policies & Procedures. Coordinates and tracks all charges and payments relating to events in a timely manner. Assists with the strategy, budgeting, and execution of all aspects of the Group Tours Charter Bus Program. Administers and maintains thorough knowledge of the player tracking system and its functionality. Confirms the validity and implements the redemption of promotional offers associated with the Group Sales and Group Tours Programs in conjunction with established procedures. Creates and maintains an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal/external guests. Participates in various promotional activities of the Marketing Department as needed. Other tasks and responsibilities may be assigned as needed.