Group Operations Manager - Global Markets Operations - Global Operations New York, New York;Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions. The Head of Efficiency and Transformation role is responsible for shaping and executing the long-term strategic direction of the global Account and SSI Reference Data Lifecycle Management functions, including account and SSI creation, maintenance, closure, client implementation, data quality, and documentation and reporting. **Responsibilities:** + Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence + Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines + Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas + Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness + Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment + identifying growth and efficiency opportunities + partnering with the regional heads and other functions to ensure requirements and benefits are clearly defined and documented + developing comprehensive plans, tracking progress on key strategic metrics and making necessary adjustments + ensuring alignment across different departments to achieve organizational goals + Strategic Planning: Leading the development and implementation ofstrategic plan, inclusive of pipeline management and coordination, benefits assessment, requirement gathering and oversight, benefits realization + Vision Setting: Articulating a clear long-term vision for the team and aligning it with a strategic plan. + Growth Initiatives: Identifying and driving strategic initiatives to foster business growth, efficiency, improved SLA performance, and innovation. + Cross-functional Collaboration: Working closely with various partner teams to ensure strategic alignment and effective execution. + Performance Monitoring: Tracking progress on key strategic metrics and making necessary adjustments to the plan as needed.Communication and Advocacy + Communicating the strategic vision, plan, and progress to the team and key stakeholders **Required Skills** + Strong analytical and problem-solving skills + Excellent communication and presentation abilities + Strategic thinking and decision-making capabilities + Leadership experience and ability to influence cross-functional teams + Expertise in data analysis and interpretation **Skills:** + Business Operations Management + Customer Service Management + Performance Management + Process Performance Measurement + Talent Development + Account Management + Client Management + Leadership Development + Process Management + Relationship Building + Business Case Analysis + Policies, Procedures, and Guidelines Management + Process Design + Risk Management + Workforce Analytics **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.