Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

CRF- REF50692Q - Group Manager –Transactional Quality– Chennai (F&A)

Vertical: - HealthCare

Role: - Team Manager 

Shift: - Evening shift (4pm-1am)

Mode of work: - 5 days WFO

Experience range: - 8+ years of total work ex with 5+ years into quality (minimum 2 years at a Deputy Manager level), experience into Accounts Payable (AP)/ Accounts Receivable (AR)/ General Ledger (GL) MANDATORY

Good to have- Six Sigma Green/Black belt certification

Interview Rounds:- 2 Technical rounds

 

Key words- 

Ensuring that the monitoring assigned accountsMeeting the client SLAs for the assigned accounts and ensuring client satisfactionEach of his team (QAs) reporting to him achieves his targeted objectives with respect to Customer Delight and Service LevelsWorking on reports and Performance presentationsTaking care of escalations’, attending weekly call, Allocation of quality workLeading the client calls from quality assurance standpointStaff Motivation, Goal setting, Performance appraisal of team members and counselling for performance and capability building in conformance with goals.Management and coordination of operations, quality and general administration of the assigned processesManpower planning and appraisal discussions with the teamIndependent decisions from account perspectiveIdentify new ideas to improveDrive Six sigma projects, Ideation drive, QMS & client calls

Qualifications

Graduate