WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

As part of the senior management team of you lead a specialist function You are customer & client facing & strive to deliver excellent customer experience You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area Management of high performing teams Confidence and creditability Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues. Ability to prioritise deliverables and plan accordingly Embraces change whilst remaining productive and positive Leadership / Management and conflict resolution skills Performance management and disciplinary skills Ability to coach and motivate individuals Excellent written and communication skills Willingness to be approachable Determination to achieve targets Strategic thinking Preferred Knowledge or understanding of contact centre technology and methodologies Understand good housekeeping for data protection and information security requirements Other Specific Requirements Insurance experience preferred Rotational Shifts Monday to Sunday, public holidays, weekends You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader You develop people's knowledge of your functional area to benefit the business & the client You support your operations colleagues to exceed client expectations on all levels at all times You remain at the leading edge of knowledge for your area of functional expertise You are accountable for risk management & compliance for your functional area You share your knowledge & best practice to improve performance You deliver business intelligence & insight for your functional area You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism Compliance Ensure Compliance to all Relevant Process & Regulatory Standards Continuous Improvement Design & Deliver Change Initiatives & Projects Subject Matter Expertise Maintain Extensive Skill & Knowledge in Your Specialist Field Functional Delivery & Optimization Ownership & Development of Your Functional Area

Essential Matric/Grade 12 Certificate with relevant tertiary qualification Preferred Contact centre operations team management experience