Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

In this role as Group Manager I - TDS Operations, you will be accountable for overseeing the exception and investigation processes of Swift-based payments. You will lead a team of Officers/Analysts/Specialists in the GPDO Payment Investigation Helpdesk, ensuring operational efficiency, compliance with regulatory standards, and the delivery of exceptional client service. This leadership role requires deep expertise in international payment systems, particularly SWIFT. You will provide guidance, leadership, coaching and development to ensure operational results and colleague development objectives are achieved for your team.

Key Responsibilities

Operational Management:

Oversee the daily SWIFT investigations team in delivering exceptional helpdesk service and investigative support for TD Bank domestic and global wire transactions to resolve complex cases for both retail and institutional clients.Serve as the escalation point for complex client issues, ensuring timely resolution and client satisfaction.Manage workflows, resources, and operational schedules to maintain optimal performance.Identify and respond to customer, industry, and regulatory changes related to wire payments and establish action plans to address issues and priorities.Monitor production, service, and control standards against overall GPDO objectives.Build strong relationships, actively engaging stakeholders within the Bank and broader industry.Continuously assess operational processes for efficiency and identify areas for improvement, such as automation or enhanced workflow tools.Collaborate with IT and other relevant departments to implement system enhancements, new SWIFT message types (ISO 20022), and other payment infrastructure upgrades.Monitor industry developments to ensure the team is using the most up-to-date systems and processes.

Team Leadership and Development:

Lead, mentor, and develop a high-performing team of payment investigation professionals.Coach and train colleagues to develop advanced investigation capabilities and ensure investigation cases are handled according to established internal and industry service standards.Grow team expertise to align with GPDO direction; assess team skills and capabilities and continually look for ways to provide and enhance team performance.Manage employees in compliance with all human resources policies, procedures, and guidelines of conduct.Support an environment where the team freely escalates performance and production challenges, and colleagues feel empowered to openly share new and innovative ideas.

Risk and Compliance Management:

Ensure all operations comply with regulatory requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) guidelines.Collaborate with the Risk and Compliance teams to implement and monitor controls for fraud detection, sanctions screening, and other regulatory requirements.Identify operational risks and implement strategies to mitigate them, maintaining strict adherence to operational standards.

Qualifications

5+ years Payments related management with a focus on SWIFT paymentsProven leadership skills in managing and developing operational teams.Undergraduate Business or Finance degree preferred.Strong understanding of SWIFT message formats and the payment lifecycle, SWIFT certification preferred.Familiarity with Fedwire, ACH, CHIPS, Intellitracs, IDAPS, WPS, IPS, WBB, Payment Message GatewayAdvanced knowledge of ISO20022, CBPR+Advanced knowledge of MS suite of applications

Key Competencies

Leadership and Team ManagementStrong Knowledge of SWIFT Systems and International PaymentsRisk Management and ComplianceClient FocusedAnalytical ThinkingChange ManagementStakeholder Relationship Management

Working Conditions

Work Environment: Office environment with potential remote working options.Travel: Occasional travel may be required for industry events, client meetings, or operational reviews.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet