Job Overview Join the QuickBooks Customer Success team as a Group Manager of Differentiated Service Experience Strategy.  This role is responsible for driving business model innovation by creating and optimizing a portfolio of service experience offerings to meet varying customer needs and expectations.  These differentiated experiences will support small businesses and mid-market customers in successfully leveraging the QuickBooks portfolio to manage and grow their business.  

In this fast-paced and collaborative environment, we require a strategic leader who possesses a profound awareness of the service features that are important to customers and can maintain a comprehensive understanding of our entire range of capabilities. With this knowledge, the leader can construct a service lineup with high value propositions and rational architecture.

You'll be accountable for defining how we deliver value to customers through our team of experts, processes, technology, and customer support capabilities. You'll also be responsible for measuring lifts in both growth and efficiency, that will ultimately contribute a meaningful impact on our bottom line.

We are looking for an extraordinary leader who is passionate about disrupting the status quo, and creating new offerings proven to drive customer benefit and business growth.