Site: Newton-Wellesley Hospital

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

The security officer positions were both eliminated when 1 employee retired and another was transferred to the main hospital. We justified a reduction to 1 FTE and a volunteer on Tuesdays to assist with directing patients to the correct areas for their visit. Paul Bourque specifically went above and beyond in this role to provide security for disgruntled patients in the Pain, Spine, Rehab, Radiology, and other areas often activating the emergency response system and standing by with the clinicians and staff to assist in potentially physical situations.

 

Job Summary

Summary<br>Provides accurate and timely information and services to staff, patients and visitors in a polite, professional, and friendly manner in accordance with safety and customer service standards. Screens all staff, patients and visitors to aid in the continued safety of all entering facility.

Must be available to work in the case of a declared Hospital emergency.<br><br>Does this position require Patient Care?<br>Yes<br><br>Essential Functions<br>-Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner. <br>
-Screens staff, patients and visitors as indicated by hospital procedure and provides information and direction as appropriate. <br>
-This may include asking a series of screening questions, taking a temperature, providing technological support, utilizing application screening tools, etc. <br>
-Communicate and enforce entrance policies which may include universal masking and visitor restrictions. <br>
-Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding. <br>
-Works in collaboration with all staff and volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance. <br>

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
High School Diploma or equivalent required. Experience in lieu of College degree acceptable

Licenses and Credentials

Not Required

Experience

Preferred Experience in Healthcare

Knowledge, Skills, Abilities and Duties
- Demonstrates excellent Customer Service skills.

- Direct patients to their department for their visit.

- Assist patients with transport from clinical visit to and from vehicle.

- Assist Sleep Center with distribution of Sleep Study Kits to patients.

- Unlock doors for Fire Department, Network Associates, and other MGB Contracted Workers at 159 Wells Ave.

- Assist in the set-up and take-down of the Conference Rooms.

- Assist in the maintenance of the facility walkways and notifying facilities department if walkways are unsafe due to water, ice, etc.

- Order 159 Wells Lounge supplies as needed to include kitchen items.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

159 Wells Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.