Job Summary:

The Role:

To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews.Confidentiality is very important

Essential Functions: 

Anticipate and respond to guest needsRespond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitudeOrganize and prioritize service per appropriate service sequenceTake menu, beverage and bar orders from artists and communicate orders to kitchen and/or bar through micros terminalCheck food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been metDeliver food and beverages to artistPerform opening/running/closing duties according to HOB policyMaintain line of sight/atmosphere control by circulating through work area throughout shiftHave the ability to memorize menus and daily specialsRemove dirty plates, glasses, etc., from green rooms once artist has finishedClean spills on tables or around work areaMaintain HOB safety and sanitation standardsHave knowledge of all music, promotional or special events in the houseProvide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately.Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution.Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival.Ensure all traces of previous occupants are removed and room is clean.

Job Requirements:

Required:

 2-5 years high volume experience in restaurant operationsSkill in guest relationsWine & Liquor knowledgeHigh School DiplomaTransportation in order to retrieve anything the artist may require that we do not carry on site.

Preferred:

Point of Sales knowledge, preferably MICROSResponsible Alcohol Awareness Training Certification or Equivalent

Physical Demands/Working Environment:

Working environment is fast-pacedPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniques

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.