GOVERNANCE ANALYST – CONSUMER | SYDNEY

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. 

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

 

The Role

The primary purpose of this role is to review and assess the current compliance and risk environment related to complaints handling processes as part of RAA Insurance. This role requires a thorough understanding of the regulatory and compliance landscape governing complaints handling to ensure alignment with industry standards and organizational policies.

 

Main responsibilities

Compliance and Risk Assessment: Conduct a detailed review of the current RAA complaints handling processes to identify compliance and risk issues; Evaluate the existing compliance framework and risk management practices to ensure alignment with regulatory requirements. Regulatory Analysis: Stay abreast of relevant regulatory changes and industry standards impacting complaints handling; Analyse the implications of regulatory requirements on the integrated complaints handling processes. Integration Support: Collaborate with the integration team to ensure compliance considerations are integrated into the transition plan; Provide guidance on risk mitigation strategies to address identified compliance gaps. Policy and Procedure Development: Assist in developing and updating policies and procedures to enhance compliance and mitigate risks in complaints handling; Ensure that all documentation reflects current regulatory requirements and best practices. Monitoring and Reporting: Develop metrics and KPIs to monitor compliance and risk management effectiveness; Prepare and present reports on compliance status, risks, and mitigation strategies to senior management and the integration team.

 

About you

Proven experience in compliance and risk management, preferably in complaints handling or a related field. Strong understanding of the regulatory and compliance environment for complaints handling processes. Experience in conducting compliance assessments and risk evaluations. Excellent analytical and problem-solving skills. Strong communication and stakeholder engagement abilities.

 

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers