Capgemini is looking for Google Cloud Contact Center Solutions Director, who is experienced in Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist .
Key Responsibilities:• Ensure seamless integration of Google CES and CCaaS with existing systems.
• Designing, developing, and implementing GCP workloads
• Work with the product management team to ensure that CCAI solutions are competitive and meet the needs of customers.
• As an Enterprise Architect, you will work on large, transformational projects with customers to design large-scale, cloud-ready infrastructure and application architectures, develop solutions in migrating, building, modernizing, and maintaining applications in Google Cloud Platform"
• 10 years of Experience as a Solution Architect and/or enterprise architect /director in Customer Service Technology
• 5 years of professional experience in software architecture, with a focus on cloud native solutions.
• Develop and maintain the overall enterprise architecture vision, aligning with Google Cloud's best practices.
• Must have experience on Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.
• Experience driving conversational bots for various channels (web, voice, etc.) projects.
• Define and enforce architectural standards, principles, and guidelines for the Contact Center solution.
• Collaborate with business and technical teams to identify and address architectural challenges.
• Experience in user-centric conversation experiences involving chat, text, or voice.
• Experience in Tel domain and processes.
• Strong understanding of sentiment analysis, Intent classification, and dialog flows.
• Keep up to date with emerging technologies and trends in the AI/ML domain and identify opportunities for innovation and improvement.
• Experience in Dapr or other multi-cloud abstraction frameworks is a plus
• Critical Thinking Problem-Solving skill
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all motivated by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job Title: Google Cloud Contact Center Solutions DirectorJob description:Capgemini is looking for Google Cloud Contact Center Solutions Director, who is experienced in Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist .
Key Responsibilities:• Ensure seamless integration of Google CES and CCaaS with existing systems.
• Designing, developing, and implementing GCP workloads
• Work with the product management team to ensure that CCAI solutions are competitive and meet the needs of customers.
• As an Enterprise Architect, you will work on large, transformational projects with customers to design large-scale, cloud-ready infrastructure and application architectures, develop solutions in migrating, building, modernizing, and maintaining applications in Google Cloud Platform"
• 10 years of Experience as a Solution Architect and/or enterprise architect /director in Customer Service Technology
• 5 years of professional experience in software architecture, with a focus on cloud native solutions.
• Develop and maintain the overall enterprise architecture vision, aligning with Google Cloud's best practices.
• Must have experience on Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.
• Experience driving conversational bots for various channels (web, voice, etc.) projects.
• Define and enforce architectural standards, principles, and guidelines for the Contact Center solution.
• Collaborate with business and technical teams to identify and address architectural challenges.
• Experience in user-centric conversation experiences involving chat, text, or voice.
• Experience in Tel domain and processes.
• Strong understanding of sentiment analysis, Intent classification, and dialog flows.
• Keep up to date with emerging technologies and trends in the AI/ML domain and identify opportunities for innovation and improvement.
• Experience in Dapr or other multi-cloud abstraction frameworks is a plus
• Critical Thinking Problem-Solving skill
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all motivated by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.