**Now hiring! Global Voice of Customer Lead - Florham Park, NJ or Research Triangle Park, NC** We are looking for a Global Voice of Customer Lead to join our Agricultural Solutions team in Research Triangle Park, NC or Florham Park, NJ sites. **Come create chemistry with us!** BASF’s Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental, and social value creation for sustainable and efficient agriculture. In partnership with the Global CX lead and regional VOC counterparts (Asia, Europe, North- and South America), you will lead the global strategy and implementation for the Voice of Customer program at AP. Doing so, you need to ensure there exists a systematic approach to collecting high quality VOC feedback and to deriving actionable insights that can be utilized to drive improvements in CX within the country-specific journey management. **As a Global Voice of Customer Lead - Florham Park, NJ or Research Triangle Park, NC, you create chemistry by...** + Collaborating with (sub-)regional and country VOC and CX partners on the different program elements, providing expertise knowledge, support, and troubleshooting for the program implementation throughout the year. + Managing the VOC program effectively, using KPIs, OKRs, and other project management methodologies, regularly reporting on its development. + Managing the AP Global CX scorecard, ensuring its continuous embedding and use to create business impact, while working to upgrade and enhance its content and data. + Continuously engaging and exchanging with the VOC community on new functionalities, technical developments, and best practice sharing to ensure the program's continuous improvement. + Staying connected to developments in the field of Voice of Customer/CX and bringing these trends into the organization to enhance the program. + Liaising with the Customer Insights (CI) Community to ensure the necessary connection between the journey-oriented VOC program and the mid-term focused CI program, providing the basis for a customer 360° view. **If you have...** + Bachelor Degree required with 8 years' overall working experience. + At least 4 years of experience in CX, customer insights, customer oriented commercial or cross functional roles (i.e. sales or marketing) delivering premium customer experiences. + Experience designing and implementing VOC and Customer Listening programs to serve back timely and actionable insights into an organization. + Experience with Medallia, Power BI, Salesforce, or other similar VOC and analytical tools. + Strong project management skills to prioritize and manage the program effectively. + Strong Change management skills, especially incl. communication. + Experience with Customer Relationship Management and corresponding software. **Create your own chemistry with you@BASF** At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: + Flexible work arrangements whenever possible + Highly competitive retirement savings plan with company match and investment options + Well-being programs that include comprehensive mental health support for you and your household family members + Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) + Back-up child and elder care with discount programs for families of all ages and stages + Mentoring and career development opportunities that allow you to share, learn, and thrive + Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. + Employee crisis support for when the unexpected happens + Access to our BASF wine cellar, employee discounts, and much more! **About us** As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongatBASF **Privacy statement** BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud. **Equal employment opportunities** We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.