Job Title: Global Training & Quality Manager Job Description The Global Quality and Training Manager will be responsible for developing, overseeing and executing comprehensive quality assurance and training programs across all EMEA operations. The objective is to ensure alignment with business and client objectives, enhance client satisfaction and maintain high standards for quality and efficiency. **Responsibilities** **Quality Management** · Develop/enhance and implement global quality assurance frameworks and standards. · Conduct regular quality audits and reviews to ensure compliance with industry standards and client expectations. · Collaborate with cross-functional teams to resolve quality-related issues and improve overall processes. **Training and Development** · Design and oversee the execution of training programs to ensure all staff are competent and compliant with company policies and procedures. · Identify training needs across different departments and custom-tailor programs to fulfil those needs. ·Monitor and evaluate training program effectiveness, success and ROI regularly and report on them. **Stakeholder Management** ·Build strong working relationships with internal and external stakeholders, including client representatives. · Manage client feedback and incorporate insights into quality and training initiatives. Strategic Alignment: · Work closely with the operational leadership teams to ensure quality and training strategies align with broader organizational goals. · Stay abreast of industry trends and innovations to incorporate the best practices into quality and training methodologies. **Profile** · Proven experience in senior quality or training management role within a global organization · Strong understanding of global quality assurance standards in training methodologies. · Excellent problem-solving, communication and stakeholder management skills. · Ability to lead and nurture teams across multiple locations. · Excellent planning, organizational and time management skills · Strong influencing skills and experience of building effective working relationships · Experience of driving plans and measuring impact and risk · Strong communication skills – verbal, written, presentation · Operational experience preferred **Skills** · Analytical and strategic thinking · High level of adaptability and change management proficiency · Innovative approach to process improvement and training design. · Fluency in English · Excellent interpersonal skills, relationship management, communications, analytical, presentations skills · Strong administrative skills and attention to detail in management · People Management skills Location: UK, Work at Home, GB Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**