The Workplace Design Guidelines and Standards team is looking for an experienced Senior Design Program Manager with strong cross-functional leadership skills to own the creation, implementation, and ongoing refinement of Amazon’s Global Signage and Wayfinding Guidelines. The Workplace Guidelines and Standards team’s mission is to deliver best-in-class, fully-integrated, accessible, and easily navigable documentation supporting the consistent design and delivery of corporate workplaces. This team ensures design practices align with Amazon’s high standards for corporate space, focusing on both innovative solutions and practical application across various design disciplines. As a Sr Design PM, you will have direct responsibility for coordinating with a wide variety of cross-functional partners to develop guidelines to support new design solutions. You will act as a Subject Matter Expert, consulting with Concept Designers and Design & Construction delivery teams. You will integrate constraints and requirements from cross-functional stakeholders into efficient, scalable globally-relevant documentation that is accessible, customer-friendly, and secure. With your global and regional teammates, you will evaluate and prioritize projects in response to customer needs and technical team inputs.

You bring most or all of the following to the role:

• Working knowledge of building codes and accessibility standards.
• Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.
• Experience in managing and updating design standards and guidelines on a global scale.
• Experience in digital asset management and metadata-driven data architecture.
• Experience working in a matrixed organization.
• Intermediate to advanced experience with Adobe Creative Suite, Box, Microsoft Office, and Smartsheet.


Key job responsibilities
• Act as a regional Guidelines Subject Matter Expert (SME) by consulting with regional business partners during change requests and participate in the development of narrative justifications.
• Develop, drive adoption of, and maintain tools and procedures to accelerate the organization’s ability to adapt to changing priorities and urgent requests.
• Develop, or work with vendors to develop, standard specifications and guideline documents.
• Collaborate with peers across regions to elevate regional differences to a global perspective.
• Own the roadmap for new and revised Signage and Wayfinding guidelines and standards.


A day in the life
The Sr Program Manager for Signage and Wayfinding Guidelines will develop, publish, and maintain Design Guidelines and Standards. You will mainly collaborate with the Global Design Team’s Signage and Wayfinding Design Manager, business team stakeholders, and program owners. Your Global Design counterpart will develop and publish Design Intent documents. You will review those Design Intent documents before they are finalized and act on them to translate the design to visuals and narratives that can be published as Guidelines. You may need to author - or engage a consultant to author - new documents that bridge the gap between what you receive from Design and what needs to be published in the Guidelines. A day in the life might be spent navigating and balancing multiple conversations, written requests, design options, stakeholder feedback, and general constraints into visual and written instructions that help execution teams deliver outcomes aligned with Amazon’s high standards for corporate space. You work autonomously and creatively in a fast-paced, ambiguous environment. As a senior leader in the organization, you also role model best practices, influencing and operating at all levels - technical and non-technical - to overcome obstacles and deliver results. Your attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems.

About the team
The Global Real Estate and Facilities (GREF) team provides real estate, facilities, and workplace services in over 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. The Workplace Design and Construction team sits within the Global Centers of Excellence.

The Global Design team shapes design concepts that align with GREF's strategic vision and brand identity, enhancing employee well-being. The Workplace Guidelines team creates, implements, and refines Amazon's Global Workplace Design Guidelines and Standards. The Design & Construction delivery team builds new and refreshed office spaces, labs, production facilities, and more.

Amazon embraces diversity and inclusion through employee-led affinity groups, innovative benefits, and ongoing learning experiences. The team values work-life balance and encourages employees to find their own balance between work and personal lives. Mentorship and career growth are also prioritized, with a focus on knowledge sharing and providing development opportunities.

This role is an Individual Contributor, reporting to the Sr Manager of Workplace Guidelines. Other disciplines on the team include Global Furniture Guidelines, and Signage and Wayfinding Guidelines.