Main Responsibilities

· Support sales

· Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes.

· Analyze and detect possible risks in the service transition workstream and act upon it accordingly.

· Define global processes.

· Define test strategy and ensure a common understanding and execution of it amongst the project stakeholders.

· Implement global service delivery tools.

· Ensure project timelines, delivery of quality.

· Conduct and manage client facing workshops.

· Help client understand the implementation methodology: what are we implementing, when and how.

· Onboard Local Service Transition Consultants.

· Coordinate and support Local Service Transition Consultants during the local implementations (country level).

· The role will involve local country and international travel and time away from home(Respecting the Covid restrictions).

Experience and skills

· Working experience in HR and Payroll services delivery/operations.

· Coordination between different stakeholders within an organization.

· Strong communication skills, with previous customer-facing / liaison experience.

· Good English, written and verbal.

· Highly organizational and analytical skills to oversee large and multiple projects.

· Good PC Literacy – Word, Excel, Project and PowerPoint.

· Experience in working closely with operational teams on international level.

· Ability to manage process/service workshops with multiple customer contacts

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.