Chubb has an opportunity for a Global Platform Architect who will be an expert in ServiceNow and have a proven methodology and best practice for implementation of the ServiceNow platform and associated modules. To be successful the Platform Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes and solutions. 

The Platform Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes, focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. 

The ideal candidate will have a minimum of fifteen experience working in IT, software development experience, the ability to collaborate with diverse stakeholders across our enterprise and familiarity with the ServiceNow. This is a great opportunity to join our team!

As a member of our Team, you will: 

Promote Chubb’s Core Values and best practices  Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.  Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions Participate in strategic project planning that improves operational efficiency across Global Technology Professional Services and Engineering departments Test end-to-end solutions to ensure the complete satisfaction of internal and external users including unit, functional, and regression testing Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user’s requirements Create and update existing technical/configuration documentation

Responsibilities:

Architecture expertise, ability to develop architecture diagrams/models that align with technology landscape and solutionsSupport engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholdersGuide organization in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processesLead technical aspects of project delivery and solution delivery for engagementsProvide technical leadership on best practice for ongoing support of ServiceNowLead the configuration and development of modules to meet customers' business outcomes and requirementsWork with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transferProvide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNowConsult with Consultants and customers to improve processes and services for the usage of the ServiceNow PlatformLead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow PlatformIdentify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolutionKeep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow PlatformWork with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modulesWork with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environmentsDevelop into a "go-to" resource for others on the team to answer ServiceNow specific questions; provide training and mentoring to other team membersAttend, support and represent Chubb at conferences and eventsSee themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiativesStay up to date on new ServiceNow product offerings, take on-going training and certification and accreditationsMaintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning Manage and support individual member growth and development plansBe a change agent & Agile mindset promoter

Technical skills

Educational background in Technology, Business, IT Management, or related fieldsSolid working knowledge of ServiceNow various products and implementation15+ Years of experience on the ServiceNow platform servicing as a Senior Developer / Architect and/or Administrator roleDeep understanding of the ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modulesExperience in ServiceNow CSM (Omni-Channel), ITSM (Incident, Problem, Change etc.), Case Management, CMDB, Service Portal, Knowledge Management, DevOps, ITOM along with Dashboard & ReportingExcellent knowledge of CSDM 3.0 and/or 4.0.Strong understanding of ITIL concepts.Experience in data governance.Understanding of data lineage concepts and data governance tools.

The pay range for the role is $128,500 to $215,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.