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Outsourcing plays a critical role in the long-term success of AMEX GBT Consulting.  The Global Practice Line Lead will be responsible for building and executing an ambitious growth plan for the outsourced practice line, which is considerate of Enterprise and Consulting goals.  To drive sustainable growth, the plan must quantify, balance and articulate the benefits of outsourcing to the client, GBT and Consulting.  Exceptional stakeholder management, problem solving and influencing skills are required. 

 
More on this role.. 

The Global Practice Line Lead is a critical component of the consulting delivery team. He/she will be responsible for ownership of a specific practice line area which includes overseeing the practice line strategy and providing sales support and training. With an innovative and curious mindset, he/she will be responsible for ensuring the practice line delivers best in class engagements, identifying what clients need now, and in the future.   He/she must a strong focus on best practices; and ensuring quality and consistency of delivering, both through matrixed line and project management. The Global Practice Line lead will also play the role of a change agent, ensuring feedback is escalated and issues are being addressed.

What you'll be doing:

Practice Line Strategy/Ownership: 

Build and execute annual practice line strategy in support of overarching GBT Consulting objectives with a focus on growing revenue 

Strategically review practice line engagements (take up, pricing, client, competitor, NPS) to identify growth segments and products 

Accountable for global and local consistency  

Lead partnership with GBP for purpose of driving GBT objectives  

Matrixed leadership of Practice Line delivery managers, including forming and leading a PL specific support team and call engagement plan 

Own the coordination of interaction with key suppliers 

Act as business product owner for GBT Consulting solutions, responsible for project and stakeholder management to ensure success of the PL strategic plan 

Innovation & Development: 

Responsible for developing, designing and implementing solutions (software and services) to drive revenue growth, deliver cost efficiencies and ensure a best in class value proposition 

Define and oversee the creation of deliverables and supporting innovation and development roadmap 

Work closely with the Consulting Strategy Director, and other practice line leads on best practices, implementing new practice lines and cross training teams 

Partner on the development of innovation/core projects in collaboration with Innovation & Development team 

Advocacy and Marketing 

Stay abreast of the marketplace, incorporating relevant elements into the practice line tools, deliverables and value proposition 

Create and deliver compelling thought leadership, helping shape the industry narrative aligned to the Practice Line Strategic Plan 

Engage with GBT Marketing to ensure consistency of messaging between GBT and GBT Consulting as it relates to the practice line and value proposition 

Support brand building projects (i.e., GBTA presentations, forecasts, etc.)  
 

Engagement/Sales Support: 

Partnering with the engagement/sales team on the business development and revenue growth of the practice line area 

In partnership with GBT Marketing, create compelling sales collateral which articulates the value that GBT Consulting delivers to clients 

Oversight of high stakes proposals to ensure accuracy of offer, scope, pricing, etc 

Protect and grow margin by ensuring clearly scoped value proposition and supporting documentation aligned to pricing models 

Responsible for the creation and maintenance of pricing model & SOW 

Responsible for first line pricing and pricing exception approval 

Best Practice and Training: 

Create and share best practice documentation to ensure global consistency and efficiency 

Lead the charge in training the team globally; supporting coaching opportunities 

Work with the heads of Strategy, Engagement, GMN & SME the region to build the annual learning strategy 

Ensure the team is apprised of all offerings, the value proposition and how they work 

Change Agent: 

Play the role as a change agent; helping to drive the GBT Consulting change efforts by communicating the benefits of transformation to stakeholders within and outside of GBT Consulting 

Manage conflict and ensure key milestones are met 

Obtain team feedback and escalate any issues or concerns 

Effectively delegate practice line activities to broader practice line team members 

Other: 

Manage a small client portfolio  

Manage a small line team 

What we need from you:

Held Global Travel Manager or Buyer/equivalent in large, complex organization 

Bachelor’s degree or equivalent relevant industry experience 

Consulting experience preferred 

Exceptional experience in strategic project / program management 

Previous experience in consultative selling  

Strong leadership skills with a focus on growth and results 

Ability to think innovatively and entrepreneurially about business solutions 

Must possess acute business and financial acumen, along with the ability to drive results and achieve targets 

Ability to build and cross train on specific practice line area 

Executive presence with strong communication skills 

Exceptional quality of delivery 

Ability to travel to client site based on client need 

Advanced software skills are required (MS Office) to enable self service initial financial modelling and compelling presentation content creation 

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!