Global L1 Support ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.The work model for the role is: #LI-OnsiteThis role is contributing to the Process Automation business for Energy Industries division based in Bangalore, India.You will be mainly accountable for:• Manage a team of Global L1 Support Specialists and ensure they remain technically solid both in Control System and in the Sales Configurator Platform itself• Develop and maintain processes and tools for providing Best in Class L1 Support globally• Develop and maintain training plans, processes and materials to ensure all users are competent in using the tool efficiently• Provide support to team as and when needed • Ensure the timely delivery of assigned responsibilities in accordance with compliance guide-lines.You will join a high performing team, where you will be able to thrive.

Qualifications for the role

Good experience in Bids & Proposal Process: Configure, Price, Quote/Proposal Knowledge of the ABB Control System portfolio: 800xA, Symphony +, Freelance, Compact. Knowledge of Division Products and Solutions: Computing, Networking, Cabinet… Knowledge of ABB Wizard is a plus. Knowledge of SFDC, Business Online, SoFA is a plus.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.