Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

How will you make an impact?

At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both.

We’re looking for people who have strong communication and language skills, enjoy working in a global, diverse team, and are passionate about supporting projects that improve the lives of millions.

As a Senior Customer Service Specialist colleague in the Dispatch department, you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell:

First Point of Contact Customer support to B2B clientsInternal support to Thermo Fisher partners and the field engineering teamDelivers professional service and excellence in a high-volume diverse work environment

What will you do?

Acting as First Point of Contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (80%) and phone (20%) with Business-to-Business customers (B2B)Dispatching all incoming emails to the accurate internal departmentCreate and assign tickets in the ticketing systemsCreate quotations in the ticketing system and/or in SAPMaintain customer databasesCreate and maintain equipment recordCross-support is essential within the teams

How will you get here?

Minimum 1+ years of customer service experience is preferredRequires a high school graduate, a bachelor’s degree is preferredGerman C1 level (written and spoken) and English C1 level (written and spoken)Competent Microsoft Office userStrong written and verbal communication skillsGood problem-solving skill and result oriented demeanorDisplay attention to detail and accuracy in the workplaceGood organizational skills and the ability to prioritize effectively

What We Offer: 

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future.

For more information, please visit www.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.