Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Come and work with us.
We are looking for a talented and accomplished German speaking Quality Analyst to enhance the competencies of individual employee’s coaching programs and be responsible for monitoring procedures and identifying improvements or non-conformity issues.
As a Quality Analyst in this project, your daily responsibilities will include:
Ownership of quality methodology, delivery, and development across the Operations Deliver appropriate feedback on the quality of the service to advisors ensuring adherence to procedures Attend and participate in meetings with Operations to discuss outputs of monitoring Provide relevant information for Monthly Quality Reports Give feedback to the training department about issues arising from monitoring Participate in monthly calibrating sessions to ensure consistency
To succeed in the role, you will need to have:
Native or proficient level of German (C2) Advanced English level (C1 at least) with strong verbal and written communication skills Good organization/ time management skills Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to influence behavior Ability to adhere to all organizational policies and procedures Ability to give constructive feedback to the agents which lead to performance improvement Must hold EU citizenship or valid work permit for Greece Be a local candidate or willing to relocate to historic Athens, Greece
Education and experience
Bachelor’s degree or directly related work experience Previous relevant experience as Quality Analyst
Go further with Foundever™
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Very competitive wages and stability Fully paid training Permanent contract Private healthcare Continuous learning/development opportunities Competitive career opportunities A safe, friendly, diverse, supporting and technological company International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit) EverBetter wellness program (Fitness room in our premises & Personal Trainer)
Apply Today!
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
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