Overview The Molecular Diagnostics Laboratory located in the Mayo building at University of Minnesota Medical Center-East Bank is looking for a full time, day shift Genomics Support Specialist working Monday-Friday during regular business hours. Schedule subject to change based on departmental needs. The Genomics Support Specialist supports the Genetic counselors by acting as a liaison between patients, their health insurance, and care providers and by supporting the laboratory in obtaining data to facilitate genetic testing pre-authorization and appeals. This role also obtains and prepares necessary information to participate in process development projects. Responsibilities Job Description The Genomics Support Specialist supports patients, Genetic counselors, and Genomic lab testing by facilitating insurance prior authorization and appeal requests for genetic testing and by acting as a liaison between patients, their health insurance, and care providers and supporting the laboratory in obtaining data. The Genomics Support Specialist also coordinates test submissions, obtains and prepares necessary information, and participates in process development projects. The Genomics Support Specialist provides care coordination and support services to patients by facilitating the process of insurance prior authorization and appeal requests for genetic testing including verifying health insurance coverage, phone contact with patients regarding authorization status (approval, denial, etc.), preparation of letters of necessity, and scheduling peer to peer meetings for the genetic counselors. This role also reviews medical charts for applicable information and participates in longer term projects to streamline and improve approval policies and contract pricing with insurance companies. In coordination with the laboratory, the Genomics Support Specialist manages patient orders and test order submission process for genomic testing, test kit delivery, and billing. Organization Expectations include: Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served Fulfills all organizational requirements Fosters a culture of improvement, efficiency and innovative thinking. Performs other duties as assigned Qualifications Required Education Associates or higher degree (Diploma must be provided); - OR- 24 credits college coursework with emphasis in biology and genetics (Diploma or transcript must be provided). Additional Requirements: Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint. Ability to deal sensitively and effectively with patients. Excellent customer service and problem solving skills. Ability to work well both independently, with little supervision, and in a team setting. Preferred Education Baccalaureate degree in a biological or health science (Diploma with field of study listed must be provided); - OR- Equivalent combination of education and experience (Diploma or transcript must be provided). Experience 2 years of applicable experience Knowledge of genetics and genetic concepts Familiarity with navigating insurance company policies and requirements for patient care EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.