What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

We are seeking a skilled and experienced Genesys Architect to design, implement, and optimize Genesys-based contact center solutions. The ideal candidate will possess deep knowledge of Genesys technologies, excellent problem-solving abilities, and a strong understanding of customer experience (CX) solutions. This role will involve working closely with stakeholders to ensure the successful deployment and integration of the Genesys platform to enhance operational efficiency and customer satisfaction.

Mandatory Skills

Proven experience as a Genesys Architect, with at least 6 of relevant experience in designing and implementing Genesys solutions. Hands-on experience with Genesys platforms) and associated tools (Composer, Designer, Interaction Routing). Proficiency in scripting and development (e.g., Java, Python, or Genesys Routing Scripting). Strong understanding of telecommunications protocols (SIP, VoIP, etc.) and cloud technologies. Familiarity with APIs, web services, and system integrations Excellent analytical, problem-solving, and communication skills.

Roles And Responsibilities

Architecture Design: Develop scalable, reliable, and efficient architectural designs for Genesys contact center platforms. Design solutions for voice, chat, email, SMS, and social media interactions. Ensure the architecture aligns with business requirements, performance expectations, and industry best practices. Implementation & Integration: Lead the deployment of Genesys Cloud Integrate Genesys platforms with CRM, WFM, IVR, and other enterprise systems. Develop routing strategies, workflows, and IVR solutions tailored to business needs. Optimization & Support: Continuously monitor system performance and recommend improvements to enhance efficiency and uptime. Troubleshoot issues, provide advanced technical support, and resolve escalations. Stay updated on Genesys product releases and incorporate new features where applicable. Collaboration & Leadership: Collaborate with IT teams, business stakeholders, and vendors to ensure successful project delivery. Provide technical guidance and mentoring to junior engineers and developers. Lead workshops and design sessions to gather and document requirements.

Salary Range: >$100,000

Date of Posting: 09/01/2025

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.