Advance your career with the Stark Tech team. We'll shape your future together!\n
Stark Tech is a total optimization provider of facilities and energy solutions. \n
What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide:\n\nPaid Time Off & Holidays\n401(k) with employer match\nMedical\/Dental\/Vision insurance\nHealth Savings Account (HSA) and Flexible Spending Account (FSA) \nHSA employer contribution \nLife and Disability insurance\nWellness Program (participation incentives)\nEmployee Assistance Program\nCompetitive pay \nCareer development \n\n
How do you excel in this position\n
The Generator Service Manager leads Stark Tech's Generator Service Division, overseeing field operations and service delivery to ensure safe, reliable, and efficient maintenance and repair of critical power systems. This role combines technical leadership, operational oversight, and team development to drive customer satisfaction, workforce excellence, profitable growth, and field execution. The ideal candidate will bring deep generator and electrical service knowledge, a proactive leadership style, and a commitment to continuous improvement and safety\n
What are we looking for\n\nHigh School Diploma or equivalent required; Associate degree in a technical or analytical field preferred.\nAt least 10 years of experience in the Critical Power industry or a related field, with demonstrated field service expertise.\nEGSA Journeyman (or equivalent) certification is required.\nProven experience in electrical troubleshooting and repair, with the ability to read and interpret wiring diagrams, mechanical layouts, and blueprints.\nStrong knowledge of generator systems, switchgear, controls, and power distribution systems.\nProficiency with Microsoft Office Suite and familiarity with field service management software or mobile tools (iPads, smartphones).\nOSHA 10-hour certification is required; OSHA 30-hour certification is a plus.\nStrong communication, coaching, and customer service skills.\nAbility to prioritize, multitask, and work in a fast-paced, high-pressure environment with tight deadlines.\nA flexible, adaptive approach to leading change and driving performance across geographically dispersed teams.\n\n
Essential Responsibilities: Operational & Technical Leadership\n\nDirect the generator service team, promoting a culture of high performance, continuous improvement, and collective accountability.\nOversee daily operations, streamline processes, and ensure service delivery meets both internal standards and customer expectations.\nMonitor service quality and team performance, implementing initiatives to address gaps and promote excellence.\nProvide oversight and support in the development of accurate and competitive estimates for time and material repairs, maintenance services, and comprehensive retrofits, upgrades, and equipment replacements.\nUtilize extensive field service experience and technical knowledge to ensure estimations meet profitability goals and customer satisfaction standards.\nResolve issues escalated by technicians and customers to ensure high-quality service delivery and customer satisfaction.\nLead manufacturer warranty escalations to achieve labor hour authorizations and provide work order and billing guidance.\nManage budgets, control costs, and optimize resource allocation to maximize efficiency and profitability within assigned territory or division.\nOversee technician participation in training programs to enhance technical skills and customer service capabilities.\nMaintain key customer relationships and manage the execution of service level agreements (SLAs) to ensure retention and satisfaction.\nCollaborate cross-functionally with sales, operations, and account management to align service strategies with broader business objectives.\nChampion stringent safety practices and ensure full compliance with all relevant laws, standards, and internal policies.\nPerform other duties as assigned.\n\n
Essential Responsibilities: Leadership & Culture\n\nDrive the Stark Tech Talent Agenda for your team by leading selection, development, succession planning, and team building.\nCollaborate with HR on recruitment, role alignment, compensation plans, and cultural objectives to implement staffing strategies.\nDeliver clear communication and expectations to your team and regularly appraise employee performance.\nFoster and maintain a productive, values-based team culture aligned with Stark Tech's mission and strategic priorities.\nRaise the competency of your team in professionalism, leadership, and process through targeted development and training.\n\n
Working with us\n
Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.