General Manager (GM)
General Managers (GMs) effectively and efficiently manage the restaurant within the policies and guidelines of the company, directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation.
Reports to: District Manager (DM)
☒ Full-time
☐ Part-time
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☒ Exempt
☐ Nonexempt
RESPONSIBILITIES
Store GoalsEnsure excellent overall store performanceManage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actionsMaintain an “A” health inspection rating at all timesKeeping Fair workweek premiums to a minimumMaintain satisfactory Secret Shopper and Steritech averagesCustomer ServiceMaintain excellent customer serviceTake customer orders, maintain fast, accurate service, and positive guest relationsAnswer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking processResolve guest complaints or concernsLeadershipEffectively train, supervise, and mentors all staff membersHold employees accountable to Company standards using corrective action processConduct performance appraisalsCelebrate employee successesLead by example, showing rather than tellingDelegate fairly and appropriatelyEncourage employees to develop their skills and/or grow with the CompanyTeamwork & CommunicationWork as a team member to support other employees in their dutiesFollow the lead and direction of your DMCommunicate challenges and successesBe respectful of all guests, employees, vendors, and supervisorsAccountabilityTake ownership over tasks that are assigned to youHold self to the highest standard of performanceBe knowledgeable of and hold yourself to all Company standardsBe knowledgeable and hold yourself to the FGNY House Rules and the Employee HandbookStation MasteryMastery of all stations: cashier, grill, fry, table, dressing and lobbyComplete all training and re-training activities as assignedProcess cash and credit card payments, refunds, gift cards, etc. in accordance with FGNY’s cash handling policyOperate kitchen equipment in an efficient and safe mannerEnsure food quality meets company standardsEnsure food storage and preparation meets company standardsStock and restock stations as necessaryMaintain the restaurant with regards to cleanliness, neatness, and customer accessibilityOther ResponsibilitiesAttend mandatory meetings including staff meetings, leadership meetings, etc.Perform opening and closing duties to Company standardsPerform other duties as assigned by your supervisor
ESSENTIAL FUNCTIONS
Reasonable accommodation will be considered and implemented in accordance with ADA requirements.
18+ years of ageAbility to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)Function in a fast-paced and noisy kitchen environmentTolerance to temperature fluctuationsWork with hazardous substances such as hot oilRead, write, speak, and understand basic EnglishCommunicate clearlyLead a team effectivelyUse a basic computer system (ex. cash register)Finger dexterityClose vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.Available to work nights, weekends and holidays, and variable schedule, per the needs of the businessMaintain general knowledge of FGNY: locations, transportation, management team, etc.Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandatesFast casual/ fast food management experience preferred
EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.