Crystal Lake Country Club (located in Crystal Lake, IL) is excited to announce an exceptional career opportunity of General Manager.  Qualified candidates thrive in a hospitality environment and are highly focused on providing superior service for our members and guests.

The General Manager directs and oversees all aspects of Club Operations including activities and relationships between members, guests, associates and community.  The successful candidate must deliver a high quality member experience, provide a Troon hospitality culture and deliver financial growth.

$125,000 - $150,000 + up to 20% bonus opportunity.

General Purpose:

Manages all aspects of the Club including its activities and the relationships between the Club, the Board of Directors, Troon Golf, members, guests, associates, local community and city government and hospitality industry.                   

Essential Duties:

Directly manages department members that may include, but is not limited to: Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Membership Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant. Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary. Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required. Administers Club policies and procedures established by the Board of Directors Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies. Works with the Board of Directors to coordinates the development of the Club’s long-range and annual (business) plans. Works with Troon Golf Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs. Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field. Coordinates and serves as ex-officio member of the Board of Directors and other appropriate Club standing committees. Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets. Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws. Oversees the care and maintenance of all the Club’s physical assets and facilities. Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services. Participates in outside activities that are judged as appropriate and approved by the Board of Directors/Ownership group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community. Reports member infractions to the Board of Directors for necessary action. Serves as liaison between all management staff and the Board of Directors. Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports. Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement. Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings. Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club. Regular and reliable attendance.

Education/Experience:         

Bachelor’s degree (BA) with at least five years related experience working in a private Country Club environment, private members club or high end hospitality offering where maintaining relationships matters. Proven P&L management experience Familiarity with hourly labor workforce relations, payroll and tips Relevant experience in a high end food service and/or related industry where food quality and excellent service are critical to business success

Job Knowledge, Skill, and Ability Preferences:          

Extroverted personality with willingness to learn member and members’ family names on sight, with expectation of the job to meet and greet members and also walk around and talk to members during Club functions. Ability to read and speak English fluently is required to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English). Excellent presentation skills Experience using Microsoft Office applications Regular use of Teams or other video meeting applications Understanding and use of POS systems in a multiple product and service environment

Physical Demands: 

Regularly stands, walks and sits.  Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.  Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.  Occasionally lifts up to 50 pounds.

Environment/Noise: 

Occasionally works in outdoor weather conditions.  Noise level is moderate.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.