About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur

Are you ready to lead an iconic property in the heart of Malaysia's dynamic capital? As General Manager of Four Seasons Hotel Kuala Lumpur, you will helm a team of exceptional professionals dedicated to delivering the legendary Four Seasons experience.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.        

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

Located in the vibrant Golden Triangle neighbourhood, Four Seasons Hotel Kuala Lumpur offers an extraordinary blend of luxury, sophistication, and cosmopolitan energy. The hotel resides within the stunning Four Seasons Place, a 65-story tower that seamlessly integrates hotel accommodations, private residences, and retail spaces.

The property boasts 209 elegantly appointed guest rooms and suites, offering breathtaking views of the Kuala Lumpur skyline, including the iconic Petronas Twin Towers. Guests enjoy an array of luxurious amenities, including the award-winning Four Seasons Spa, an outdoor infinity pool overlooking the city, and a curated selection of world-class dining experiences, such as the contemporary Yun House and the lively Bar Trigona.

Nestled near premier shopping, cultural attractions, and lush parks, Four Seasons Hotel Kuala Lumpur is perfectly positioned to cater to discerning global travellers while celebrating the vibrant diversity of Malaysia's culture and heritage.

About the Role

As General Manager, you will lead the operations, strategy, and culture of Four Seasons Hotel Kuala Lumpur. Reporting to the Regional Vice President, you will oversee the performance of the property, manage relationships with key stakeholders, and inspire a team to achieve the highest standards of luxury hospitality. This Planning Committee-level role requires exceptional leadership, vision, and expertise in creating unforgettable guest experiences.

What You Will Do

Lead with Vision:

Provide strategic leadership for all hotel personnel, focusing on collaboration, innovation, and operational excellence.Directly oversee key department heads to ensure a cohesive approach to achieving the hotel’s goals.

Maximize Hotel Operations:

Develop and implement strategies to optimise profitability, service standards, and sustainability practices.Submit annual marketing and profit plans with a focus on efficiency, maintenance, and energy conservation.

Foster Culinary Excellence:

Collaborate with Food & Beverage teams to ensure the hotel’s outlets, including Bar Trigona and Yun House, are recognised as top dining destinations in Kuala Lumpur.

Build Talent and Culture:

Recruit, mentor, and develop a diverse team of professionals to drive the hotel’s success while fostering a dynamic and inclusive work environment.Strengthen service culture by implementing training programs and promoting internal growth opportunities.

Enhance Stakeholder Relationships:

Cultivate strong relationships with ownership, local communities, and global stakeholders to align priorities and strategic goals.Actively engage with the Kuala Lumpur community to position the hotel as a leader in luxury hospitality.

Drive Revenue and Brand Presence:

Identify new revenue opportunities while ensuring exceptional guest experiences.Partner with marketing and sales teams to elevate the hotel’s brand visibility in competitive local and international markets.

What You Bring

10-15 years of progressive hotel operations or management experience in luxury hospitality.High energy and the ability to build effective relationships with ownership and key stakeholders.A strong service orientation with deep ties to the local community and culture.Exceptional leadership, communication, and strategic thinking skills.Proven ability to drive results and inspire excellence while maintaining the highest service standards.A high degree of cultural sensitivity and integrity, with the ability to navigate complex workforce demographics, build trust, and foster respectful relationships in a diverse community.

What We Offer

Competitive salary and comprehensive benefits package.Professional growth and development opportunities through world-class training programs.Complimentary stays at Four Seasons Hotels and Resorts worldwide.Complimentary dry cleaning for business attire and daily employee meals.

Join Our Journey

Are you ready to redefine luxury hospitality in one of Southeast Asia’s most vibrant cities? Join a global family that celebrates innovation, collaboration, and excellence at Four Seasons Hotel Kuala Lumpur.

Learn more about what it’s like to work at Four Seasons:

Four Seasons CareersLinkedIn – Four Seasons Hotels and Resorts

Important Note: The successful candidate must hold or obtain proper work authorization for Malaysia.