Carbondale, Illinois, US
4 days ago
General Manager
<p>At Sonic, you're a partner and we compensate you like one. It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.</p><p> </p><p><br></p><p class=\"ql-align-justify\"><strong>Position:</strong>                                                        <strong>General Manager</strong></p><p class=\"ql-align-justify\"><strong>Immediate Supervisor:      </strong>                    Area Supervisor</p><p class=\"ql-align-justify\"><strong>Status:  </strong>                                                          Exempt</p><p class=\"ql-align-justify\"><br></p><p class=\"ql-align-justify\"><strong>Position Summary:</strong> This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.   </p><p class=\"ql-align-justify\"><br></p><p class=\"ql-align-justify\"><strong>Essential Job Duties:</strong></p><ul><li>Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees</li><li>Manage drive-in employees' compensation levels pursuant to company guidelines</li><li>Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience</li><li>Manage opening and/or closing duties</li><li>Handle and properly escalate guest issues/concerns</li><li>Handle and properly escalate employee issues/concerns</li><li>Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service</li><li>Lead regular team meetings to ensure employees are focused on operational standards and guest service</li><li>Manage and maintain all drive-in recordkeeping</li><li>Prepare and maintain all necessary operational reports</li><li>Develop, implement, and manage action plans regarding local marketing and business performance</li><li>Ensure proper maintenance of drive-in and equipment</li><li>Supervise and manage vendor performance</li><li>Comply with and enforce all company policies, procedures, and operational standards</li><li>Ensure compliance with all applicable federal, state, and local laws</li><li>Manage regular cleaning and sanitation duties pursuant to operational standards</li><li>Regular attendance</li></ul><p><br></p><p><strong>ADDITIONAL DUTIES:</strong></p><ul><li>As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards</li><li>As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards</li><li>Move and stock food product weighing up to 50 pounds</li><li>Perform other job-related duties as assigned or required</li></ul><p><br></p><p><strong>Time/Shift Expectations:</strong> Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays</p><p><br></p><p><strong>Qualifications and Job Requirements:</strong></p><ul><li>Education</li><li class=\"ql-indent-1\">Required – High school diploma or equivalent</li><li class=\"ql-indent-1\">Preferred – Advanced studies in business, restaurant management, or related fields</li><li>Experience</li><li class=\"ql-indent-1\">At least three years of restaurant management experience (QSR preferred)</li><li class=\"ql-indent-1\">Experience running a restaurant shift without supervision</li><li class=\"ql-indent-1\">Experience recruiting, interviewing, hiring, and managing employees</li><li>Knowledge/Skills</li><li class=\"ql-indent-1\">Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)</li><li class=\"ql-indent-1\">Knowledge of federal, state, and local health and safety laws and regulations</li><li class=\"ql-indent-1\">Basic computer, math, accounting, and reading skills</li><li class=\"ql-indent-1\">Effective verbal and written communication skills</li><li class=\"ql-indent-1\">Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills</li></ul><p><strong>Work Environment:</strong> Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions</p>
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