Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our GDS Rate & Inventory Management Specialist 2 in the Franchisee Care Department. The Franchisee Care Department is the team that is responsible for onboarding new hotels to Choice as well as supporting them via troubleshooting Choice technology, processes and procedures.  As a key member of our Franchisee Care Department, you will ensure effective hotel channel management, quality control and knowledge base management primarily through OTA (Online Travel Agencies) and GDS (Global Distribution Systems) partnerships.

Are you a problem solver with fantastic interpersonal skills? We invite you to apply today for our GDS Rate and Inventory Management Specialist 2 role today and #MakeItYourChoice.

Your Responsibilities

Serve as a Tier 2 escalation point for troubleshooting complex (Online Travel Agent) OTA and Global Distribution Systems GDS issues.

Collaborate with external partners such as OTA/GDS (e.g., Booking.com, Sabre, Expedia) and internal teams (Choice IT and Distribution Account Manager) to resolve issues within SLA timelines.

Lead or assist in projects like partners/platform partners onboarding, OTA contract implementation, and OTA content audits.

Ensure hotel rates and inventory availability accuracy which directly impacts hotel revenue optimization.

Lead or assist in quality assurance efforts and controls

Assist with loading of negotiated rates and chainwide rates relevant to OTA/GDS partners

Troubleshoot GDS rejects and failed negotiated rate load audits

Maintain and enhance internal and external knowledge bases regarding OTA/GDS

Lead for collaboration with training and other departments to ensure up-to-date, accurate documentation.

Create resources for new product launches and system enhancements.

Continuously monitor OTA and GDS distribution channels.

Your Experience, Skills & Competencies

Required:

Experience in customer service or customer-facing roles.

High school diploma or GED

Proficiency in MS Office (Excel, Word, PowerPoint).

Experience with trouble ticket applications like Service Now, etc.

Attention to detail, with strong organizational and prioritization abilities.

Independently and collaboratively resolve complex issues across multiple systems.

Adaptability to changing priorities and projects.

Work effectively under pressure and meet deadlines.

Exhibit flexibility and openness to new ideas while demonstrating a sense of urgency.

Strong problem-solving, communication, and interpersonal skills.

Preferred:

Familiarity with OTA and GDS platforms.

Knowledge of central management systems (CRS, PMS, etc.)

Your Team

This is an individual contributor role that will report to the GDS/OTA Manager. You will have 4-6 peer teammate(s) and collaborate with cross functional departments on a regular basis.

Your Work Location

As our GDS Rate and Inventory Management Specialist 2, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.

Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.