Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
 

Creating a world where we all have more time with the people we love.
 

That’s what makes us Roche.

The Opportunity

The GCX D2P Business Support Specialist, will be accountable for the demand to pay (D2P) support operations for the Americas in Costa Rica.  

Customer Experience and Support: Ensures excellent customer experience through a combination of soft skills and customer-centric mindset, while providing first-level support for a range of services.

Ticket Management: Handles tickets via multiple channels, coordinates the end-to-end ticket lifecycle, and ensures end users are informed and their expectations are managed.

Continuous Learning: Invests in self-learning and development, stays updated with new services, and enhances technical expertise relevant to business needs.

Team Collaboration and Process Improvement: Promotes teamwork, contributes to process improvement, innovation, and helps resolve complex issues.

Performance and Quality Goals: Aims to meet individual and team KPIs, acts on feedback for improvement, understands and contributes to quality goals, and participates in projects when required.

Who you are

Educational Qualifications:

Bachelor’s degree or higher in Finance, Informatics, Business Administration, Economics, or a related field (preferred).

Professional Experience:

Minimum of 1 year in Customer Service.

2-4 years of experience in one or more of the following areas:

Procurement or Accounts Payable.

Experience with ticketing tools (e.g., ServiceNow) is advantageous.

Familiarity with SAP or other ERP systems is a plus.

Process Knowledge:

Strong understanding of the end-to-end Demand-to-Pay process.

Language Skills:

Proficiency in English and Spanish, with excellent written and oral communication skills.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.