Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Your role is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What You’ll Do

Manage large amounts of incoming calls/ emails from customer.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Your Skills & Requirements

Customer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyExcellent communication and presentation skillsStrong phone contact handling skills and active listeningGreat English communication skillsUnderstands and embraces the work requirement of a CCRDedicated work ethicWilling to work shifting scheduleCan work with minimal supervisionAnalytic in solving problemsCustomer centric driven.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.