This position is available at the Great West Center in Billings, MT.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.Child Care Assistance Program for eligible dependent(s).We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
The Garnishment Subpoena Specialist I provides exceptional customer support for both internal and external clients to assist in risk mitigation and process levies/garnishments with an understanding in subpoenas for all branches in FIB's footprint. This role is expected to keep up to date and be knowledgeable in all the state laws and regulations for levies/garnishments and actively and independently seeks continued education as trends change. This role manages multiple tasks at any given time and prioritizes tasks based on risk to the Bank and our clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides exceptional customer service to internal and external clients while maintaining focus on risk mitigation. This includes but not limited to answering banking inquiries from branch personnel and directing them to the correct department or individual in addition to taking responsibility for monitoring and responding to questions sent in the financial crimes email box regarding legal documents.
Processes all levies/garnishments in an accurate & timely manner according to regulations, state and federal laws, rules & procedures.
Researches and analyzes whether it is appropriate to process garnishment/writ/levy and determine which accounts can be garnished.
Charges customer accounts the proper processing fee.
Debits customer accounts to pay garnishment/levy when required.
Applies appropriate state and federal law exemptions.
Drafts appropriate responses and sends required correspondence to requesting parties and clients.
Communicates with all parties involved (internal and external) regarding inquiries concerning these document types.
Communicates with legal counsel and law enforcement agencies (IRS, FBI, Local Law Enforcement, DEA, etc.) when necessary, to process legal documents appropriately and timely.
Maintains a thorough understanding of laws & regulations for all legal document processing.
Quickly assesses a client’s banking information utilizing the Verafin software and other resources.
Remains calm and controlled while handling stressful conversations with clients and bank employees and understands when to escalate to management.
Fields multiple demands throughout the day and prioritizes duties based on risk and urgency.
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
Assists in occasional administrative support (opening and distributing mail).
Assists in special projects and tasks for the department as directed.
Embraces First Interstate Bank vision, mission, and values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES
Solid understanding of our digital banking platform, and the unique risks associated with those services.
Understanding legal terminology preferred.
Knowledge of bank records and account opening documents required.
Good verbal and written communication skills.
Ability to appropriately escalate issues requiring problem solving and decision making.
Ability to deal discreetly with confidential information required.
Ability to work under pressure, independently, multi-task and handle multiple tasks under tight time constraints.
Ability to accept change as a growth opportunity and remain flexible with working environment.
EDUCATION AND/OR EXPERIENCE
Associate's Degree or equivalent from a two-year college or technical school or
six months to one year related experience and/or training; or equivalent combination of education and training
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
Lifting - Occasionally (up to 10 lbs)
Sitting - Frequently
Overtime - Subject to business need
Noise Level - Moderate
Typical Work Hours - M-F (8-5)
Regular and Predictable Attendance - Required
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.