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Job Responsibilities:

Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues. Provided documented service procedures for all resolutions. Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices). Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows 10 workstations, LAN, VPN, O365, Active Directory, VOIP, business and custom applications. Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint 2010 or newer, etc.). Perform printer installations and toner replacement activities. Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint).

Minimum Qualifications:

Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients,  questions, complaints, and/or providing information. Bachelor’s Degree from an accredited college or university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus. Demonstrate excellent interpersonal, oral and written communication skills. Inventory Management experience is desired. Demonstrated experience working in ITIL Service Management organization is a plus.

Experience required: 3 Years