Join our Investment Operations team as a Fund Servicing Associate and deliver top-tier client service. Ensure smooth operations, meet deadlines, and collaborate across teams at JPM Fund Services. This role offers a chance to enhance your leadership skills and drive our team's success.

Job Summary

As a Fund Servicing Associate within our Investment Operations team, you will have the opportunity to provide premium quality client service to our Fund Services clients. You will play a crucial role in ensuring deadlines are met and maintaining the smooth operation of our team. While working closely with various teams within JPM Fund Services, you will also have the responsibility of ensuring a standardized, efficient process and timely escalation of any potential issues. This role is a great opportunity to develop your leadership skills and contribute to our team's success.

Job responsibilities

Oversee day-to-day operations of the team within Investment Operations, focusing on trade booking, settlement, cash and positions, market value reconciliations, break research and resolution, credit facilities life cycle management, and client issue management. Lead the review and monitoring of Client Satisfaction, ensuring completeness, accuracy, and timeliness of booking Bank Loans transactions. Review daily and monthly work processes for team members, including checklists, to ensure all tasks are completed. Ensure all staff are aware of daily tasks and that deadlines are met. Conduct group meetings with Group Managers to maintain constant communication and feedback about overall Bank Loans operations performance. Communicate with other areas in JPM Fund Services, including Client Service, Product, Sales, Portfolio Accounting, and Technology. Ensure standardized, efficient processes and timely escalation of any potential issues.

Required qualifications, capabilities and skills

Minimum 5 years of experience within financial services, specifically in Fund Services or a related function. Demonstrate experience in end-to-end reconciliation, trades, and settlement processes. Exhibit complete understanding of the NAV delivery process. Communicate effectively with internal and external clients. Maintain strong knowledge of all investment types. Display a keen eye for detail, process orientation, and adherence to deadlines. Motivate staff and provide feedback when needed.

Preferred qualifications, capabilities and skills

Hold a Bachelor's Degree. Possess detailed working knowledge of financial data providers such as Bloomberg, Financial Times Interactive Data, and MarkIt Partners. Have experience working with syndicated bank loans.